GolfNow Basics


Why don’t I get an email after I sign up?

GolfNow emails are designed to provide GolfNow members with the best deals currently available at courses near them, but tee time pricing and availability are limited. We work hard to make sure that all of our members have a chance to take advantage of great tee time deals, so emails are sent on a rotation that ensures everyone has an opportunity to receive our best deals. If you do not receive an email immediately after signing up, one will be arriving to you soon.


Why am I required to create a username?

We recently updated our username format requirements. As a result, those that did not comply with our updated requirements were assigned a temporary username. You may update your username at any time within your account. Usernames may be used for participation in exciting new features and programs on GolfNow. Please review the following username requirements:

  • 20 characters or less
  • No spaces
  • No invalid characters (i.e. &, #, %, *)
  • No inappropriate language


My emails are not being sent in the language I selected in my preferences—why?

Email language preference changes can take up to 24 hours to update in the system. It is possible that you might still receive emails in the original language until this update occurs.

Tee Times


How far in advance are tee times available?

Tee time availability is determined by each individual golf course on GolfNow. The majority of golf courses make their tee times available between five (5) and fourteen (14) days in advance. However, some golf courses may choose to make their tee times available 30 to 90 days in advance or further depending on their business practices.


Did I get the tee time?

After completing your tee time reservation, you will be shown a “Thank You” page containing the details for your reservation. Due to different systems used at various golf courses, there may occasionally be a technical issue that affects or prevents a tee time reservation from reaching the golf course or being recorded in their system. If this occurs, a GolfNow representative may contact you to help you find and secure a tee time reservation at the selected golf course or one nearby (depending upon availability).


Why do you offer tee times that end up not being available?

When tee times from a golf course are loaded into our system, that inventory is available. However, tee times may be sold through a number of different channels after it has been listed on GolfNow.

To see if a tee time is still available, simply start the booking process. Our system will check to see if the tee time is still available. If so, you will be able to continue the booking process. If the tee time is no longer available, we will try to display the closest available tee time and you will be asked if you want to continue the booking process with the new tee time.


Why do tee times seem to appear and disappear?

When you click on a tee time and select the number of players, the tee time is put on hold for five (5) minutes. This allows time to complete the booking process. If you do not complete the process, the tee time will be removed from hold and reappear on the website.


How are the estimated tee time savings on GolfNow calculated?

To help you find the best prices on tee times at all of our golf courses, we compare the currently available rate to past purchases for the particular golf course over the previous six-month period. The strikethrough price represents the highest price other golfers have paid for a tee time at the golf course in the last six months.

Limiting the comparison window to a six-month period helps to account for changes in management, conditions and more, giving you a sense of the savings available on each tee time.

Transactions


Why is there a Pending Charge on my Credit Card?

In some instances, you may see “pending charges” during the booking process. This can occur when some banks and financial institutions place a “hold” on your card, which can be for a set amount of funds and may show as “pending” for a number of days. If this occurs, please contact your issuing bank or financial institution with questions.


Why is payment due in full for some and not for others?

In order to provide GolfNow members with the best prices, Hot Deals tee times available through GolfNow require payment in full at the time the reservation is made.

In addition, some golf courses may require partial or full payment to be made online during the reservation process. Those requirements are specific to each golf course and subject to their tee time reservation policies.


My card is good, why won’t your system accept it?

We accept Visa, MasterCard and American Express. In the U.S. only, we also accept Discover. Please check that your credit card information has been entered correctly. Double check your card number and expiration date.


What about sales tax?

Most tee time reservations do not include sales tax. However, some courses do include sales tax in the price of the tee time. If sales tax is included in the tee time you have selected, you will see the “Tax Included” icon on the specific tee time. You can also click on any tee time and check “Tee Time Details” to determine if sales tax is included. The sales tax amount is set according to the current tax rate in the state where the selected golf course is located.


Do you charge a convenience fee?

Convenience fees are charged for all tee times booked through the GolfNow website and mobile app. Convenience fees range from $2.49-$3.49 per player, per tee time, and are reflected in the total price of your tee time reservation at the time of checkout.

GolfNow VIP members enjoy waived fees on every tee time booking, all year long, as just one of the benefits of the VIP membership. Whether you book through the website, GolfNow app or your exclusive VIP support line, every round GolfNow VIPs book is fee-free.


Is the convenience fee refundable?

Convenience fees may be refunded only if the golf course is closed on the day of play and the golfer did not play.


Will I incur any currency fees related to international bookings?

Depending on your issuing bank, you may incur fees related to international transactions. Please contact your credit card provider for specific details regarding fees associated with your transaction.

Weather and Cancellation Policy


Can I cancel my reservation?

Hot Deals tee times can be canceled but are non-refundable unless the golf course is closed on the day of play. To cancel your tee time, go to your View Reservations page and click “Modify Players or Cancel” on the reservation you would like to cancel. Select the number of players you wish to remove from your reservation and a reason, then click “Submit Cancellation.”

Tee time reservations paid at the golf course are subject to the golf course's specific cancellation policy, which can be found in your View Reservations page. Convenience fees will not be refunded for cancellations unless the course is closed on the day of play and the golfer did not play any of the tee time.

Active GolfNow VIPs are covered under Worry-Free Tee TimesTM, which allows VIP members with accounts in good standing to modify or cancel their reservation online up to one (1) hour prior to their scheduled tee time. GolfNow VIP members who modify or cancel their tee time reservation within the allowed timeframe will have any prepaid amounts credited to their GolfNow account. Only one cancellation or modification per course, per play date is permitted; this includes a reduction in the number of golfers in a tee time reservation.


Can I change the day or time of my reservation?

All Hot Deals tee time sales are final and non-refundable unless the golf course is closed on the day of play.

To change the date or time of your reservation, you must cancel your existing tee time reservation and rebook a new tee time reservation. Tee time reservations paid at the golf course are subject to the golf course's cancellation policy, which can be found in your View Reservations page. Convenience fees are not refunded for cancellations or modifications.


Can I add or remove a player to my reservation?

To add an additional player to your tee time you must book another reservation for the same tee time (subject to availability). Prices for tee times can vary and are not guaranteed to be the same as the price at which the original tee time reservation was made. New reservations cannot be price matched to old and existing reservations.

To remove a player from your reservation, go to your View Reservations page and click “Modify Players or Cancel” on the reservation you would like to modify. Select the number of players you wish to remove from your reservation and a reason, then click “Submit Cancellation.” Please note that convenience fees and Hot Deals tee times are non-refundable unless the course is closed on the day of play.


What is your weather policy?

Any unplayed reservation can be cancelled and refunded if the golf course is closed on the day of play. To cancel a reservation due to weather, go to your View Reservations page and click “Modify Players or Cancel” on the reservation you would like to cancel. Select the number of players you wish to remove from your reservation and select "Weather" for the reason of cancellation, then click “Submit Cancellation.” If you are eligible for a refund, please allow 5-7 business days for processing.

Hot Deals reservations are non-refundable once your round has begun.

Tee time reservations paid at the golf course adhere to the golf course’s rain check policy once the round has begun. Please see the golf course pro shop to be issued a potential rain check.

Active GolfNow VIPs are covered under Worry-Free Tee TimesTM allowing members to modify or cancel their reservation online up to one (1) hour prior to their scheduled tee time, and be fully credited for any prepaid amounts to their GolfNow account. Only one cancellation or modification per course, per play date is permitted; this includes a reduction in the number of golfers in a tee time reservation.


What are Worry-Free Tee TimesTM?

Worry-Free Tee TimesTM are an exclusive benefit offered to active GolfNow VIP members. GolfNow VIPs may cancel or modify their reservation online at least one (1) hour prior to their scheduled tee time, for any reason, without penalty. Any prepaid amounts will be fully credited to your GolfNow account. Only one cancellation or modification per course, per play date is permitted; this includes a reduction in the number of golfers in a tee time reservation.


What is your No-Show Policy?

No-Show Policies can vary at each golf course. Most golf courses reserve the right to charge up to the full amount of the round for any golfers that do not show for a tee time reservation or who do not cancel within the golf course’s cancellation policy.

Active GolfNow VIPs may cancel their reservation online at least one hour prior to their scheduled tee time and will not be charged. However, if you do not cancel at least one hour prior to your scheduled tee time, the golf course reserves the right to charge up to the full amount of the round.

Promo Codes (Non Rewards)


How do I redeem my Promo Code on GolfNow?

Non Rewards Promo Codes are applicable on “Hot Deals” tee times only.
On GolfNow.com during checkout, you will find a large "Promo Code" box located below the "Promo Codes, Credit and Gift Cards" section. Simply enter the Promo Code. Press APPLY and your total will be adjusted.

On the GolfNow mobile app during check-out, click the "Enter Promo Code Here" box and you will see an area for you to enter your Promo Code. Press OK and your total will be adjusted.

Golfer must be logged into a valid GolfNow account in order to redeem. Promo Code may not be redeemed during “Guest Checkout”, are case sensitive and must be entered exactly as written.


Where can I find “Hot Deals” tee times to redeem my promo code?

On GolfNow.com, you can click the Hot Deals tab at the top of the page to navigate directly to available tee times nearby. You can also select the city in which you would like to play and browse all “Hot Deals” tee times either by clicking on the “Hot Deals” toggle or by selecting a specific course and looking for the orange flame icon next to the tee time.

On the GolfNow mobile app, you can select the “Hot Deals near me” button on the home screen to see upcoming and available tee times near your location. You can also select the city in which you would like to play and browse all “Hot Deals” tee times by clicking on the “Refine” button and the “Hot Deals” only toggle, or by simply browsing a selected course and looking for the orange flame icon next to the tee time.


When can I use my promo code?

Some Promo Codes have restrictions on the days and/or times when they can be redeemed (i.e. valid on play dates Monday – Thursday after 12pm). For specific restrictions affecting a Promo Code you may have, please refer to the Terms & Conditions delivered with the Promo Code you are redeeming.


Why can’t I use my promo code at a specific course?

GolfNow has individual contracts and arrangements with each golf course listed on GolfNow.com and the GolfNow app. As a result, some golf courses can be found on the course exclusion list, meaning that some Promo Codes cannot be used at those courses. The terms of the contract with some golf courses may also prevent the use of Promo Codes on Hot Deals tee times and other tee times that have already been discounted. To see if your desired golf course does not allow the use of Promo Codes, click here.


Can I use my Promo Codes at the same time?

Non Rewards Promo Codes with value cannot be combined with other offers, promotions, coupons or discounts. For specific restrictions affecting a Promo Code you may have, please refer to the Terms & Conditions delivered with the Promo Code you are redeeming.


When does my Promo Code expire?

Non Rewards Promo Codes received after 3/1/2018 will expire in 365 days from issued date. For specific restrictions affecting a Promo Code you may have, please refer to the Terms & Conditions delivered with the Promo Code you are redeeming.


Why haven’t I received the Promo Code(s) I was promised?

Promo Codes associated with a specific offer or promotion will be delivered no later than the end of the intended delivery date, which is stated in the Terms & Conditions associated with that offer.

To ensure you’ve opted into a promotion, you can log into to your GolfNow account and select “view reservations” on the drop down menu under your account name. Once there, select the reservation in question to see if the opt-in code was applied in the payment history.


Can I use my Promo Code on any play date or tee times?

For specific play date restrictions affecting a Promo Code you may have (i.e. valid on play dates Monday – Thursday after 12pm). For specific restrictions affecting a Promo Code you may have, please refer to the Terms & Conditions delivered with the Promo Code you are redeeming.


Does my Promo Code cover convenience fees?

Non Rewards Promo Codes are applicable to greens fees only and does not cover convenience fees.


Do Promo Codes have any cash value and can it be transferred, re-sold or re-issued?

Promo Codes have no cash value, are non-transferable and cannot be re-sold or re-issued.


If I do not use my Promo Code for the entire amount will there be a remaining balance?

No, Promo Codes do not carry a balance forward. Any unused balance at the time of booking will be forfeited.


Can I apply a Promo Code on a round I already reserved?

Adjustments to prior purchases will not be permitted.


How many times can I use my Promo Code(s)?

The number of “Hot Deals” tee times that can be purchased per Promo Code is dependent on the promotional offer in which you received your Promo Code. For the number of times your Promo Code can be used, please refer to the Terms & Conditions delivered with the Promo Code you are redeeming.

GolfNow Membership


What is the GolfNow Membership?

Everyone who creates a GolfNow account is automatically a GolfNow member, and being a member comes with a number of benefits. Your free membership allows you to earn GolfNow Rewards points, receive special tee time recommendations and offers via email, save your credit card information for quick tee time reservations and more.

Additionally, GolfNow members can upgrade to the GolfNow VIP membership, which has benefits including: booking tee times without convenience fees; earning 25% more GolfNow Rewards points; cancellation protection thanks to Worry-Free Tee Times; 50% off a one-year Golf Channel AM Tour membership; an extra 20% value on all equipment you trade in at Global Golf; exclusive VIPerks offers and many more benefits just for VIPs.


Who can participate?

Any golfer who books their round on GolfNow.com or with GolfNow's mobile app while logged into a GolfNow account is eligible to earn rewards through GolfNow Rewards presented by TaylorMade. Booking through affiliate partners will not be eligible for rewards.


How will I know when I’ve become a GolfNow member?

Once you have created an account with GolfNow and booked a qualifying round, you are automatically a GolfNow member and can earn GolfNow Rewards presented by TaylorMade. You are also able to upgrade your membership to a GolfNow VIP membership at any time. If you subscribed to GolfNow emails, you will then receive an email notification from GolfNow and updates on your rewards status.


What is a VIP membership?

GolfNow VIP is our paid annual membership. For the price of $197 yearly, GolfNow VIPs receive a number of exclusive benefits, including waived convenience fees, 25% more rewards points earned on qualifying tee time reservations, cancellation protection with Worry Free Tee Times, dedicated phone service and support and VIPerks special offers, deals and more. Click here to learn more about the VIP program.

GolfNow Rewards


How do I earn GolfNow Rewards points?

GolfNow members earn 1 point per $1 spent based on the pre-tax amount paid for all convenience fees and “Hot Deals” green fees. So, for example, a GolfNow member booking a $40 Hot Deals tee time for just one player would earn 43.49 GolfNow Rewards points (total price with convenience fee).


How do I earn a $10 GolfNow Reward?

Once a golfer reaches 100 rewards points, they'll receive a Rewards promo code good for $10 off their next “Hot Deals” tee time and convenience fees. The more they play, the faster they will earn rewards to redeem for free or discounted rounds of golf! GolfNow VIPs earn 25% more rewards points for each round and are rewarded with free golf even faster. To learn more about becoming a GolfNow VIP, click here.

For rounds to qualify toward GolfNow Rewards points, a round must be booked while signed into a registered GolfNow account and becomes valid after the play date. Rounds booked during Guest Checkout are not eligible. GolfNow Rewards points earned are valid for one (1) year after the earned date.

GolfNow Rewards promo codes are case sensitive, valid for one (1) year after the issue date and are one-time use only on “Hot Deals” tee times and convenience fees found at GolfNow.com or on the GolfNow mobile app.


How do rounds qualify toward rewards points?

For rounds to qualify toward rewards points, a round must be booked while signed into a registered GolfNow account on GolfNow.com or the GolfNow mobile app, and becomes valid after the play date. Certain rounds booked with Rewards promo codes may not be eligible, and rounds booked during Guest Checkout are not considered eligible. Rounds that are refunded or cancelled are also not eligible for GolfNow Rewards points.


When will my rewards points be awarded?

Rewards points are awarded only after the play date. Once you complete a qualified round, it will be reflected on your GolfNow Rewards presented by TaylorMade dashboard within 24 hours after your scheduled tee time.


Can I earn GolfNow Rewards point any other way?

On occasion we will run specialized, limited-time promotions that will award incremental rewards points for specific actions taken. As a GolfNow member, you may also receive these offers via email. Keep an eye out for these promotions throughout the year!


How do my rewards points convert into rewards promo codes?

When golfers earn 100 rewards points, they will automatically receive a GolfNow Rewards promo code good for $10 off a “Hot Deals” tee time. The Rewards promo code will be automatically issued to the golfer within 24 hours from the date it was earned. If you subscribed to GolfNow emails, you will then receive an email notification from GolfNow and updates on your Rewards status.


How do I redeem my Rewards promo code as a GolfNow member?

On GolfNow.com, during checkout, you will find a large "promo code" box located below the "Promo Codes, Credit and Gift Cards" section. Simply enter the Rewards promo code and press “APPLY” Your total will be adjusted according to the value of the promo code you entered.

On the GolfNow mobile app during check-out, click the Enter Promo Code Here box and you will see an area for you to enter your Rewards promo code. Press OK and your total will be adjusted.

As a GolfNow member, Rewards promo codes are valid only on “Hot Deals” tee times available Monday – Thursday after 12:00 p.m in order to apply your GolfNow Rewards promo code to the tee time.

Reward Promo Codes terms (Issued after 1/16/2018):
Offer is valid on the purchase of any one (1) "Hot Deals" tee time on GolfNow.com and GolfNow mobile app by using the promotion code provided (the “Promo Code”). Promo Code can also be applied to convenience fees associated with the redemption of all tee times. Maximum value of the Promo Code is Ten Dollars ($10). Promo Code is case sensitive and must be entered exactly as written. Promo Code is only valid for a one-time use and will expire twelve (12) months from the issue date at 11:59pm EST. The Promo Code is non-transferable, has no cash value, and any unused balance at the time of booking will be forfeited. Blackout dates may apply. Promo Code can be combined with other offers, promotions (including other promo codes), coupons or discounts. GolfNow reserves the right to withdraw or modify this offer at any time, in its sole discretion, and without notice. Once a tee time reservation is made, it cannot be cancelled or refunded. Adjustments to prior purchases will not be permitted. Promo codes may not be redeemed during “Guest Checkout”, member must be logged into a valid GolfNow account in order to redeem. The following restrictions apply based on member status at the time of redemption: (i) for non-VIP Members, all “Hot Deals” tee time reservations Promo Code(s) can only be applied for play Monday – Thursday after 12:00 p.m.; and (ii) for VIP Members, all “Hot Deals” tee time reservations must be made at least three (3) days in advance (i.e. for a Thursday play date you must book the tee time by Monday).

Reward Promo Codes terms (Issued prior 1/17/2018):
Offer is valid on the purchase of any one (1) “Hot Deals" tee time on GolfNow.com and GolfNow mobile app by using the promotion code provided (the “Promo Code”). The Promo Code can also be applied to convenience fees and applicable sales tax associated with the redemption of all tee times. Maximum value of the Promo Code is Ten Dollars ($10.00). The Promo Code is case sensitive and must be entered exactly as written. Reservations booked with "Guest Checkout" do not qualify for the Promo Code. The Promo Code is only valid for a one-time use, and will expire twelve (12) months from the date of purchase at 11:59pm EST. The Promo Code is non-transferable and has no cash value. Blackout dates may apply. Adjustments to prior purchases will not be permitted. GolfNow reserves the right to withdraw or modify this offer at any time, in its sole discretion, and without notice. In order to use a Promo Code on any tee time, a reservation must be made at least three (3) days in advance. By way of example, for a Saturday play date you must book the tee time by Wednesday.


How do I redeem my Rewards promo code as a GolfNow VIP member?

On GolfNow.com during checkout, you will find a large "promo code" box located below the "Promo Codes, Credit and Gift Cards" section. Simply enter the Rewards promo code, press APPLY and your total will be adjusted.

On the GolfNow mobile app during check-out, click the "Enter Promo Code Here" box and you will see an area for you to enter your Rewards promo code. Press OK and your total will be adjusted.

As a GolfNow VIP member, Rewards promo codes are valid on any “Hot Deals” tee times when the reservation is made at least three days in advance.


Where can I find “Hot Deals” tee times to redeem my Rewards promo code?

On GolfNow.com, you can click the “Hot Deals” tab at the top of the page to navigate directly to available tee times nearby. You can also select the city in which you would like to play and browse all “Hot Deals” tee times either by clicking on the “Hot Deals” toggle or by selecting a specific course and looking for the orange flame icon next to the tee time. Click here for more details.

On the GolfNow mobile app, you can select the “Hot Deals near me” button on the home screen to see upcoming and available tee times near your location. You can also select the city in which you would like to play and browse all “Hot Deals” tee times by clicking on the “Refine” button and the “Hot Deals” only toggle, or by simply browsing a selected course and looking for the orange flame icon next to the tee time.

In order to use a Rewards Promo Code as a GolfNow member, a reservation valid for “Hot Deals” tee times Monday – Thursday after 12pm. GolfNow VIP members may apply their GolfNow Rewards codes toward “Hot Deals” booked at least three (3) days in advance.

“Hot Deals” update frequently, so check back often for the most current available tee times.


Can I use multiple GolfNow Rewards promo codes together at once?

GolfNow Rewards promo codes are stackable and available for use with other Rewards promo codes and other stackable Promo Codes all at once. Simply enter the Rewards promo codes you wish to use during checkout and they will discount from your total amount.


If I do not use my GolfNow Rewards promo code for the entire amount will there be a remaining balance?

No, all Rewards promo codes are good for one-time use only and do not carry a balance forward.


Are rewards promo codes transferable?

No, all Rewards promo codes issued from our GolfNow Rewards presented by TaylorMade program are tied to specific customer accounts and may only be redeemed by the account holder.


What happens to my Rewards Promo Codes when I become a GolfNow VIP member?

Once you become a VIP member, Rewards promo code restrictions are lifted for Monday – Thursday, after 12pm. This allows you to book a Hot Deal of your choice 3 days in advance.


What happens to my Rewards Promo Codes when I am not a GolfNow VIP anymore?

If you cancel or do not renew your VIP membership, any Rewards promo codes available will revert to the restrictions that apply for a GolfNow member. These promo codes will be redeemable for “Hot Deals” tee times between Monday – Thursday, after 12pm.


Can customers combine GolfNow Rewards accounts?

No, accounts cannot be combined.


Where is the GolfNow Rewards program good?

GolfNow members can earn rewards for all rounds booked on GolfNow.com or the GolfNow iOS and Android Apps while signed into a registered GolfNow account. The program is valid in the United States, Canada, United Kingdom, Ireland and Australia.


Does $10 for 100 rewards points apply to all currencies where the program is available?

Yes, the $10 rewards promo code for 100 rewards points can be earned and applied in the United States, Canada, United Kingdom, Ireland and Australia. The rewards promo code will discount 10 from the total price according to the currency of the country where your tee time is booked.

GolfNow VIP


What is the GolfNow VIP program?

The GolfNow VIP membership program offers unique membership benefits, perks, and more to golfers who use GolfNow.com or the GolfNow mobile App for their tee time reservations.

To become a VIP member, simply upgrade your free GolfNow membership to a VIP membership by signing up and paying the annual membership fee.


What are the benefits of the GolfNow VIP program?

Becoming a GolfNow VIP member has several benefits, including:

  • Waived convenience fees on all bookings for a full year
  • 25% more GolfNow Rewards points automatically earned on every round
  • Tee time modification and cancellation protection with Worry-Free Tee Times™
  • Exclusive VIP golfer support
  • 50% off a one-year Golf Channel Am Tour membership
  • 20% extra value on any equipment trade-in on globalgolf.com
Click here for information on additional VIP benefits.


What do I receive when I become a VIP member?

After signing up and becoming a VIP member, you will be entitled to any promotional offer available during the time period in which your GolfNow VIP membership was initiated, along with all of the VIP membership benefits and perks. To see all of the membership benefits, click here.


Where can I use my GolfNow VIP membership to receive the benefits?

GolfNow VIP membership benefits are only available on GolfNow.com and through the GolfNow mobile app. When making a tee time reservation, you must be logged in to the GolfNow account associated with the purchased VIP membership in order to receive all of the VIP benefits. Please be sure to update your mobile app to the latest version in order to view your membership information and take advantage of all the benefits available to GolfNow VIP members.


Who is eligible to become a GolfNow VIP?

The GolfNow VIP program is available to all golfers who have a GolfNow account and reside within the United States and Canada.


What is the GolfNow VIP membership fee?

The membership fee for GolfNow VIP is stated on https://memberships.golfnow.com/vip/. From time to time, we may offer different membership terms, and the fees for such memberships may vary. The GolfNow VIP membership fee is non-refundable, except as expressly set forth in these Terms and Conditions.


How do I enroll in the GolfNow VIP program?

To enroll in the GolfNow VIP program, simply click here and follow the purchase instructions.


How do I pay for GolfNow VIP membership?

You must have a GolfNow account in order to purchase a VIP Membership. Amazon accounts and guest accounts that may be used to access GolfNow’s platforms are not eligible for use when signing up for the GolfNow VIP membership. All membership prices are stated in U.S. Dollars.


How long does the GolfNow VIP membership last?

Your GolfNow VIP membership will remain in effect for one (1) year beginning on the date of your purchase. Your membership will automatically renew for one (1) year upon your renewal date. For example, if you purchase your GolfNow VIP membership on January 1, 2017, your membership and the benefits associated with it will be available until January 1, 2018. At that point, your card will be charged automatically for renewal towards membership for another year.


How do I renew my membership?

The GolfNow VIP program is an auto-renewal program. One year after you first purchased the membership, the credit card we have on file for you will be charged again for your annual membership in the program in order to ensure that your benefits are not interrupted.

If all credit cards we have on file for you are declined for payment of your membership fee, you must provide us a new credit card promptly or your membership will be cancelled. If you provide us with a new card and are successfully charged, your new one (1) year membership period will be based on the date of the successful charge.


What if I do not want to auto-renew into the program?

GolfNow will send you a notice of renewal at least thirty (30) days prior to your automatic renewal date. If you do not want your VIP membership to automatically renew, you must turn off auto-renewal prior to your renewal date or within (30) days of receiving GolfNow’s notice of renewal. Auto-renewal can be turned off by accessing Your Account, GolfNow Memberships, Auto-renewal, Select “ON”.


I enrolled prior to January 17, 2018, what do I need to do to keep my $99 membership fee?

As long as you renew your membership before it expires, you will maintain the $99 membership fee for another year. To ensure renewal, make sure you have chosen Auto Renewal and have stored a credit card. click here to update your account information to ensure that your VIP membership continues without interruption. Don’t worry, we will remind you to renew when your membership expiration date is approaching.


What is the waived convenience fee benefit?

For GolfNow VIP members, convenience fees will be waived on all tee times booked on GolfNow.com and the GolfNow mobile app. Members must book all tee time reservations while signed into the same account used to purchase the GolfNow VIP membership in order to receive the convenience fees benefit at checkout. Other taxes may apply on the tee time reservation. The Waived Convenience Fees benefit will be applied at the time that a qualified reservation is made.


How do I earn my 25% extra Rewards points?

GolfNow VIP members will be automatically awarded 25% more GolfNow Rewards points for booking rounds of golf through GolfNow.com or the GolfNow mobile app. Points are awarded for Hot Deals and paid transaction fees. Total Points earned are shown at checkout, and are awarded after each qualifying reservation is played. Rewards points will accumulate toward $10 promo codes, which are redeemable toward the purchase price of any Hot Deals tee time offered by GolfNow. A total of one hundred (100) Rewards points accrued is equivalent to one (1) Ten Dollar ($10.00) Hot Deals promo code. Promo codes may be used each time for a discount on a Hot Deals tee time, or can be accrued and redeemed for the total value of a Hot Deals tee time, provided that the value of such promo codes meets or exceeds the assigned price for the tee time reserved. Promo codes expire one (1) year from the date earned, regardless of whether your VIP Membership is still active at that time. The 25% extra Rewards points benefit will be applied to your GolfNow account after the play date of the qualifying reservation. For more information about GolfNow Rewards, click here.


What is the Worry-Free Tee Times™ benefit?

GolfNow’s Worry-Free Tee Times™ benefit allows you to cancel or modify your tee time reservation online at least one (1) hour prior to your scheduled tee time, for any reason, without penalty. You will receive a GolfNow credit of your greens fees that will be automatically applied to your GolfNow account and can be found under your Account Payment options. You may cancel or modify up to one tee time reservation, per course, per day of play.

You may use your GolfNow credit towards convenience fees and Hot Deals tee time found on GolfNow.com and the GolfNow mobile app. In order to use your GolfNow credit, you must be logged in to your GolfNow VIP account and click “apply” during the checkout process. GolfNow credits expire ninety (90) days from issue date.

Cancellation requests may be submitted online by logging in to your account and going to “Upcoming Reservations.”

For a more detailed summary of the benefits you will be able to receive, click here.


What are VIPerks?

VIPerks are monthly offers exclusive to GolfNow VIP members. New offers are generally added each month, and may include discounts and savings on equipment from GolfNow partner companies, unique Stay & Play golf packages, extra GolfNow Reward points offers and more.


I just enrolled, when will I receive my ten (10) free Hot Deals?

For all memberships starting on or after 1/16/2018, you will receive your Ten (10) free Hot Deals tee time promo codes via email thirty (30) days after your membership enrollment date.


What happens when I participate in a GolfNow Rewards promotion?

If a GolfNow VIP member participates in a GolfNow Rewards promotion, the member will always be awarded the best Rewards points offer (VIP or promotional) available. If the promotional offer will award the same amount of GolfNow Rewards points as the VIP membership (i.e. 25% more points per round), the VIP member's dashboard will display the promotion name and the points value corresponding to that promotion. GolfNow VIP points cannot be multiplied or combined with Rewards points offered through promotions.


Can I cancel my reservations made with a GolfNow VIP membership?

You may cancel one tee time reservation per course, per play date, at least one (1) hour in advance of the scheduled tee time, with Worry-Free Tee Times.

To cancel an upcoming tee time, go to your “Upcoming Reservations” page. Click “Modify Players or Cancel” on the reservation that you would like to cancel. Select the number of players you wish to remove from your reservation and a reason, and click “Submit Cancellation.” Please note: if the modification or cancellation is submitted less than one (1) hour before the scheduled tee time, you will not be credited for the cancelled reservation.

Please note, Worry-Free Tee Times™ is a benefit available only to GolfNow VIP members whose accounts are in good standing as determined by GolfNow. You must be logged in to your GolfNow VIP account during the booking process to qualify for Worry-Free Tee Times protection.


Can I add or remove player(s) from my reservation made with a VIP membership?

To add an additional player to your tee time you must book another reservation for the same time, upon availability. Prices for tee times vary and are not guaranteed to be the same as the original tee time reservation price at time of booking. New reservations cannot be price matched to old and existing reservations.

To remove a player from your reservation, go to your Upcoming Reservations page. Click “Modify Players or Cancel” on the reservation that you would like to change. Select the number of players you wish to remove from your reservation and a reason, and click “Submit Cancellation.” Please note: if the modification or cancellation is submitted less than one (1) hour before the scheduled tee time, you will not be credited for the cancelled reservation. You may cancel or modify up to one tee time reservation, per course, per day of play.


Can I change the date or time of my reservation?

To change the date or time of your reservation, you must cancel your existing tee time reservation and make a new reservation for the desired date or time.

To cancel a reservation, go to your “Upcoming Reservations” page. Click “Modify Players or Cancel” on the reservation that you would like to cancel. Select the number of players you wish to remove from your reservation and a reason, and click “Submit Cancellation.”

Please note: if the modification or cancellation is submitted less than one (1) hour before the scheduled tee time, you will not be credited for the cancelled reservation. You may cancel or modify up to one tee time reservation, per course, per day of play.


Can I combine my GolfNow VIP membership with other GolfNow accounts?

You may not combine or assign your GolfNow VIP membership or any VIP benefits, including promotion codes for VIP memberships or benefits, to other GolfNow accounts.


Who can I speak to about my GolfNow VIP membership?

All GolfNow VIP members have access to an exclusive phone number they can call to speak with a VIP specialist. GolfNow VIP members may call this number to book tee times, learn more about GolfNow VIP, cancel their membership, or to ask questions about VIP benefits and any other inquiries related to the VIP program.

To speak directly with a specialist at our GolfNow VIP support line, please call 833-GOLFVIP (833-465-3847).


How do I cancel my GolfNow VIP membership?

You may cancel your GolfNow VIP membership any time within the first 30 days of purchase—provided that you have not made an eligible GolfNow reservation or used any VIP benefits since your purchase date—by calling our GolfNow VIP support line at 833-GOLFVIP (833-465-3847) and requesting a membership cancellation from one of our specialists. If you cancel within 30 days of signing up for a VIP membership, and you have not made an eligible GolfNow reservation or used any VIP benefits since your purchase date, GolfNow will refund your membership fee in full.


What are the Terms and Conditions of the program?

For a full list of terms and conditions of the GolfNow VIP program, please click here.

South Florida Premier Card


Where can I buy the Premier Golf Card?

The Premier Card can be purchased online at https://memberships.golfnow.com/premier-card/, or at several of the participating golf courses. Premier Cards will be mailed to you, but you can begin booking and playing golf immediately with your receipt beginning April 10. (Prior to April 9, cards are available for purchase, however tee times cannot be purchased until April 10.) Receipts are accepted for ten (10) days to allow time for your physical card to arrive.


Is there any benefit to purchasing the membership at a club versus online?

Whether you purchase your card at the course or online, you will be purchasing your Premier Card through GolfNow which is a convenient way to start your membership and begin booking immediately. Premier Card memberships are the same price whether purchased online or at a participating golf course, and there are no additional incentives or restrictions between the two methods of purchase.


Do I need to be a resident to purchase the Premier Golf Card?

No, you do not need to be a resident to purchase the card. Anyone can buy and begin using a Premier Golf Card.


How do I book tee times with my Premier Card?

GolfNow and Premier Card have partnered to make it even easier to plan, book and play at the best courses in South Florida. Premier Card members can now book their tee times online directly through GolfNow.com. You may also call individual courses to inquire about and book tee times.


How far in advance can I make a tee time?

Premier Card members can book tee times up to five (5) days in advance, depending on individual course inventory and availability. You are not required to book tee times that far in advance, but you are able to plan your round ahead of time if desired.


How long is my Premier Card valid?

Your Premier Card is valid from April 15 – April 14 of the following year. Between April 15 and November 15, Premier Card members can book and play at participating golf courses without paying any green fees (cart fees per person and sales tax apply). Between November 16 and April 14, the cardholder receives a 10% - 20% discount on the participating club's tee time rate.


Am I required to pay cart fees all year long?

Premier Card members pay cart fees only from April 15 to November 15. Between November 16 and April 14, you receive a 10%-20% discount off each club's applicable rate. Cart fees are PER PERSON, plus tax.


What if I prefer to walk the course? Is there a fee?

In the event that a participating Premier Card golf course allows walking rounds at certain times of the day, the walking fee will be the same rate as the standard Premier Card cart fee at that course.


Can I purchase the Senior Weekday Card if I will reach the age of 55 during the membership period?

To qualify for the Senior Weekday Card price, you must be 55 years of age or older at the time of purchase.


Am I required to show a photo ID with my Premier Card at the golf course?

In order to ensure that the cardholder is the person receiving the benefits of the Premier Card, you may be required to show your photo ID at the course. Single, Senior Weekday and Junior Premier Cards may not be shared or loaned to non-members. Membership will be forfeited and card will be confiscated if used by someone other than the designated cardholder.


Are there discounted rates available for guests of Premier Card members?

No, Premier Card rates do not extend to guests. Available rates and discounts are valid for Premier Card members only.


Does my Premier Card Senior Weekday membership provide any special rates or discounts for weekends or holidays?

The Senior Weekday card is only valid for play Monday – Friday (excluding designated holidays: Memorial Day, Independence Day, and Labor Day). Weekend and holiday rounds will be charged at the applicable tee time rate of the course you want to play.


If I decide to sign up for the Premier Card after April 15, will the membership rate be reduced or discounted?

All Premier Card memberships are priced at flat rates regardless of when you sign up. This ensures fair pricing for all golfers, as well as making it possible to offer the best rates and discounts to everyone.


I will be moving out of the area/suffered an injury/etc. Can I get a refund for the unused duration of my Premier Card membership?

Premier Card memberships are non-refundable, but you can request to transfer your membership to a friend, coworker or family member. To do so, simply return your Premier Card and let us know who to reissue the membership card to (ie. Name, address, phone number, email). For questions or assistance with this process, contact the GolfNow Cares team at 866-759-4699.